Privacy, Terms & Refund Policy
At Harrys Carpets, we treat your personal information with the same care we give to your home’s flooring. This policy explains how we collect, use, and protect your data.
1. Information Collection
We collect information that you provide to us directly, such as your name, email, phone number, and project address. This is used solely to provide accurate flooring estimates, schedule installations, and communicate regarding your project.
2. SMS and Mobile Communication
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Consent: By providing your mobile number, you agree to receive text messages from Harrys Carpets regarding project updates and service alerts.
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Privacy Guarantee: We do not sell, rent, or share your mobile phone number or opt-in data with third parties or affiliates for their marketing or promotional purposes.
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Control: You can opt-out of text messages at any time by replying STOP. For help, reply HELP. Message and data rates may apply.
3. Data Security
We are committed to protecting your information "with all our might." While we operate as a local family business, we utilize secure, industry-standard digital platforms (like Wix and QuickBooks) to ensure your data is stored safely and is not accessible to unauthorized parties.
4. No Third-Party Selling
Your information is for our business use only. We will never sell your personal data to "data brokers" or outside marketing firms.
5. Contact Information
If you have any questions about this policy or your data, please contact Harry's Carpets directly at (707) 450-5956.
6. Terms and Conditions of Use
By using this website, you agree to the following:
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Accuracy of Information: We do our best to keep flooring prices and availability accurate, but we reserve the right to correct any errors.
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Intellectual Property: All photos of our work (like our showroom and installs) belong to Harrys Carpets. Please don't use them without asking.
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Prohibited Activity: You agree not to use our contact forms for spam or to attempt to "scrape" our site data.
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Limitation of Liability: While we protect this site "with all our might," we aren't responsible for any technical glitches or outside links that might not work.
7. Messaging Terms & Conditions
Program Name: Harry's Carpets Notifications. Description: When you provide your phone number, you are opting in to receive automated appointment reminders, flooring estimate updates, and installation schedules via SMS. Message Frequency: Message frequency varies by project status. Rates: Message and data rates may apply. Support: To get help, reply HELP to any message or call us at (707) 450-5956. Opt-out: To stop receiving messages, reply STOP at any time.
8. Return, Refund & Cancellation Policy
At Harry's Carpets, we want you completely satisfied with your flooring investment. Because floor coverings are custom-staged building materials, the following terms govern returns and cancellations:
• In-Stock Flooring Materials: Uncut, unopened, and unaltered full rolls or unopened cartons in original packaging may be returned within 30 days of purchase or delivery.
• Custom Cuts & Special Orders: Broadloom carpet that has been cut to specific job dimensions, fabricated into custom runners/area rugs, or special-ordered from manufacturers cannot be returned or refunded once cutting or shipping has commenced.
• Installed Goods: Once flooring material has been cut, glued, tacked, or installed, it is considered accepted by the customer and is not eligible for return or refund. Manufacturer warranties cover structural defects thereafter.
• Restocking & Return Shipping: Approved returns of stock materials are subject to a standard 20% restocking and handling fee. Customers returning materials via jobsite pickup are responsible for applicable transportation/pickup fees, or materials may be returned directly to our Vacaville warehouse facility at no additional charge.
• Refund Processing: Refunds for approved returns are inspected and credited to your original method of payment (or via QuickBooks electronic refund) within 3 to 5 business days of warehouse receipt.
• To Request a Return: Contact our office directly at (707) 450-5956 or email Harrysgirl@live.com with your invoice number.